Credit: Dhruv Bhutani / Android Authority
TL;DR
- The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams.
- The proposal could require overseas support agents to be proficient in “American Standard English.”
- Customers may also gain the option to request a US-based support agent or see where a call center is located.
If you’re fed up with scam robocalls or struggling to sort out an issue with a customer service agent overseas, US regulators may be about to step in. The Federal Communications Commission (FCC) is considering new rules that could limit telecom companies’ use of foreign call centers and change how customer support calls are handled.
According to Reuters, the proposal could require overseas customer service agents working for US telecom providers to be proficient in American Standard English. It may also give customers the option to request a transfer to a US-based call center and require companies to disclose the location of a call center when you contact support.