Credit: Kaitlyn Cimino / Android Authority
- Google Pixel Watch 2 repairs no longer require you to talk with a customer service representative.
- You can now use a simple online form and ship your broken device.
- Unfortunately, owners of the original Pixel Watch still need to talk to that support rep.
When Google announced the Pixel Watch — the first Pixel-branded smartwatch from the company — consumers were dismayed to learn about its convoluted repair process. We were even more disappointed when the Pixel Watch 2 landed, and Google didn’t update the repair procedure.
Finally, Google is making the change we’ve wanted it to make since Day 1. Starting today, you no longer need to directly communicate with a Google Customer Care representative to initiate Google Pixel Watch 2 repairs. Google announced this news on a new support page related to the updated repair procedure.