- Reports suggest that some T-Mobile customers threatening to cancel are getting better-than-usual retention offers.
- The reported discounts range from $10 to $20 off per month for six months.
- There’s no official policy change, but recent price hikes may be prompting T-Mobile to act.
One of the most longstanding pieces of kitchen-table wisdom is that you can usually get a better deal on a subscription service if you threaten to cancel. It’s not always true, of course, and a bit of a gamble if you don’t actually want to quit the service. That said, if you’re on the fence about switching from T-Mobile, now might be the time to see what your account is worth to them.
According to Phone Arena, some T-Mobile customers who say they want to cancel are being offered surprisingly generous retention deals — better than what the carrier has offered in the past. The outlet cites a trusted source who previously leaked T-Mobile’s price hike plans in advance, and they’ve shared a screenshot of a customer support chat showing one of these offers in action.