Credit: Tushar Mehta / Android Authority
- Google’s AI Overviews have been sharing the wrong customer support numbers in some of its summaries.
- This has resulted in certain users contacting scammers instead of the company they were searching for.
- Google is reportedly aware of the issue.
Most AI tools have disclaimers that some of the information they provide might not be factual. But this hasn’t stopped companies from rolling out chatbots to more apps and search engines, leading to many instances where tools are confidently incorrect.
Google Search’s AI Overviews have gone viral on several occasions due to these factually flawed answers. However, users are now reporting another issue: Google’s AI summaries are providing incorrect numbers for customer support — directing people to scam numbers instead.