Credit: Apple
- Apple Vision Pro users are discovering that they can’t reset their passwords after getting locked out.
- The users were told the only options to reset the device were to mail it in or take it back to the store.
- It appears the problem can only be fixed by attaching a $300 Developer Strap that provides a USB-C connection between the headset and an iPad.
Now that the Vision Pro has launched, we’re starting to learn about what the headset can and can’t do. It appears resetting passwords is one of the few things it can’t do, as locked-out owners are discovering. And those owners aren’t happy about what they are being asked to do to regain access to their $3,500 device.
First reported by Bloomberg, Vision Pro owners who have been locked out after too many failed password attempts have been flocking to Apple’s community forums to find a solution. The users claim that when they contacted Apple Support, they were told their only options were to mail the headset in or take it back to the store to have it reset.