- A persistent bug causes the Pixel 6 Pro’s camera app to crash when switching from 1x to 4x during a 4K 30fps video.
- Despite appearing as early as February and spanning multiple updates, there’s still no official fix.
- Customer service allegedly blames hardware, requiring out-of-warranty repairs.
Although the Pixel 6 series is a few years old, the flagship phones still have plenty of life left. The Pixel 6 and 6 Pro are promised to receive updates until Android 17, meaning users still using the phone can look forward to being on the latest Android version until next year. However, all is not well with the Pixel 6 Pro in particular, as users have long been complaining about broken video recording through the telephoto camera, and there’s still no fix in sight.
Allegedly, while recording a 4K 30fps video on the Pixel 6 Pro, the camera app will crash if the user switches from 1x to 4x zoom. The app will display a crash message: “A problem occurred, part of the video may not have been saved.” The resultant video will be saved right up to the moment when the phone tries to switch to the 4x camera.