Credit: Robert Triggs / Android Authority
- Samsung has regained lost ground in customer satisfaction, catching up to Apple in the latest American Customer Satisfaction Index report.
- Google, however, is losing ground, coming in a point lower than last year.
- For carriers, AT&T is at the top spot, followed by T-Mobile, Verizon, and US Cellular.
Each year, the American Customer Satisfaction Index (ACSI) releases a report surrounding opinions about the best smartphones in the United States. Apple has been the market leader, with an 80/100 score in 2022, a score of 81 in 2023, and now a score of 82. Samsung keeps fluctuating at the top, matching Apple’s 80 in 2022, but losing out the top spot in 2023 with a steady 80. For this yearly cycle of 2023-24, Samsung is up to points to 82, catching up to Apple once again in keeping its 5G smartphone customers happy.
