- Philips Hue light owners are reporting that their lights frequently appear as offline in Google Home and Apple HomeKit.
- Removing the Philips Hue integration and re-adding the lights as generic Matter devices may resolve the issue.
Smart lights are among the easiest devices to get started with if you want to build a smart home, and amongst those, Philips Hue smart lights are some of the most popular ones around. Given their ease of installation and relative inexpensiveness, it’s not uncommon to find smart homes with multiple Philips Hue lights. However, recently, customers seem to have been having issues with their Philips Hue lights, and the solution might just be to switch over to Matter.
We’ve spotted various complaints from Philips Hue light owners that mention that their lights frequently appear offline. The issue seems widespread on Google Home, but some Apple HomeKit users also appear to be affected. For instance, Reddit user -JukeBoxCC- had issues with 14 of their Philips Hue lights on Google Home, whereas Reddit user tbmiller926 had problems with the lights when using the Apple ecosystem. Irrespective of the platform, the smart lights appear offline on Google Home and show “No Response” on Apple HomeKit.