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  • Someone bought a OnePlus 11 that came with a six-month YouTube Premium trial.
  • When trying to redeem the offer, it wouldn’t activate.
  • A OnePlus representative claimed there was a system error that may take six to seven months to resolve.

It’s not uncommon for companies to bundle in offers to help entice purchases. From subscriptions to accessories, those benefits are usually available right out of the gate. However, one customer got a surprise from OnePlus after they had trouble activating a YouTube Premium trial.

A Reddit user got quite a shock after trying to redeem a perk that was supposed to come with their purchase of the OnePlus 11. OnePlus was reportedly holding a deal where buyers of the phone would get free OnePlus Buds and a six-month YouTube Premium subscription. According to the user, the promo said, “Once you get your new OnePlus 11 5G open the Google One app to claim your benefit!”