- Someone bought a OnePlus 11 that came with a six-month YouTube Premium trial, but it wouldn’t activate.
- A OnePlus representative claimed there was a system error that may take six to seven months to resolve.
- An official statement from the company says it is aware and working to fix the problem.
Update, June 1, 2023 (09:57 AM ET): We now have a statement from OnePlus on this matter. To be clear, this is a statement from a company representative, not a customer support worker. Here is the statement full:
We apologize that a small number of users are having trouble redeeming their six months free trial of YouTube Premium — we are working with Google to resolve this and will keep users updated on our forum. In the meantime, we can confirm that all qualifying users will be able to benefit from their free trial as soon as this issue is resolved.