I live over 3000 kilometers (2000 miles) away from my parents, aunt, and mother-in-law, but I’m still the only tech support they turn to. Because I work in the mobile and tech industry, I’ve become the de-facto supplier of advice on phones, apps, and any mobile-related issues they encounter. WhatsApp misbehaving? It’s on me. Photos mysteriously “disappeared”? I have to bring them back. Phone decided to reset itself “without a reason”? Yeah, still me.
I like simplifying my life, but these issues, they’re not definitely not simple. Especially when you have to troubleshoot them over a crappy video call from thousands of miles away. So after the first mysterious full gallery image deletion (culprit: my mom), I decided I needed safeguards in place. I had to make sure that: