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When you shop on Amazon, you might assume that what you’re buying is shipped and sold by Amazon. That might be the case for many products, especially those with Prime shipping. Some product deliveries might mention “Fulfilled by Amazon” or list a third-party seller. In this case, you might have to contact the seller directly if you have any questions. Here’s how to contact a seller on Amazon before and after making a purchase.

Read more: Everything you need to know about Amazon Prime