Credit: Robert Triggs / Android Authority
- Sony has shared more details about what was causing the Xperia 1 VII to shut down, restart, or fail to power on.
- Some Xperia 1 VII units experienced motherboard defects due to exposure to temperature and humidity.
- Sony has now resumed sales of its latest smartphone in the European and Japanese markets.
Sony launched its latest flagship smartphone, the Xperia 1 VII, back in May. Unfortunately, the initial feedback on the smartphone was not what Sony had expected. Many buyers complained about their Xperia 1 VII rebooting, shutting down, or not starting at all, leading Sony to pause sales of its latest flagship smartphone and begin investigating the issue. A few days later, the company announced that the issue stemmed from a fault in the smartphone’s motherboard, but stopped short of sharing more details.
Sony has now shared more details on what exactly went wrong with the Xperia 1 VII. The company says that the circuit board was damaged during the manufacturing process due to the influence of temperature and humidity.