Credit: Kaitlyn Cimino / Android Authority
TL;DR
- A resident of Sydney, Australia, lost their life after being unable to reach emergency services.
- After a preliminary investigation, the user’s telecom operator has claimed they were using an “unsupported Samsung handset.”
- Certain outdated Samsung phones in Australia are known to drop calls when calling 000, Australia’s emergency line.
- Samsung and major carriers in the region have urged consumers to update their phones or replace them.
Update: Nov 20, 2025 (1:15 AM ET): Samsung reached out to Android Authority, clarifying its stance and urging users to update their devices immediately to protect themselves against a similar mishap. The following statement was shared with us by a Samsung spokesperson:
We strongly encourage customers to keep their mobile devices updated with the latest software, as this is critical to maintaining the highest standards of safety, security, and performance.