Credit: Eric Zeman / Android Authority
- T-Mobile has denied that customers are required to buy accessories or other features when buying a new device.
- This comes after reports that some T-Mobile stores were forcing consumers to buy accessories and insurance with a new phone.
- The carrier also addressed claims about sales metrics and employee pay.
A T-Mobile employee interview and a Reddit thread revealed some shady sales tactics at several T-Mobile stores. Now, the carrier has issued a statement distancing itself from these reported tactics.
A Redditor claimed that they visited three T-Mobile stores and were told they couldn’t buy an iPhone without purchasing a variety of accessories too. Meanwhile, PhoneArena interviewed a current employee who cited internal sales metrics as a reason for these shady tactics. The employee also claimed that their base pay was cut.