- A US law firm is investigating a possible class action against Google.
- The class action would be focused on the deteriorating performance of Home and Nest devices.
- Recently, users have reported that their smart home devices are increasingly misunderstanding commands or failing to respond.
It’s been rough for Google Home users as of late. A growing number of them have been experiencing issues with their smart home devices, ranging from misheard commands and delayed responses to devices performing the wrong actions or completely ignoring instructions. Although Google has promised that improvements are just around the corner, that may not be enough to prevent a class action that could be on the way.
Kaplan Gore LLP, a US law firm, says it has started an investigation into a possible class action lawsuit against Google. According to the agency, it’s exploring this potential course of action as a result of Google’s failure to “remedy increasing problems with its Google Home “smart home” service.” It notes that many users have reported functionality issues, despite those devices previously functioning normally and having a steady internet connection. The firm also mentions that instead of fixing the problem, “Google is allowing the issues with Google Home to increase in scale and frequency nationwide, and is not providing the service it promised users.”