Credit: Edgar Cervantes / Android Authority
- Best Buy’s Geek Squad will no longer be an authorized service provider for Samsung devices.
- This means Best Buy will no longer have access to genuine parts, tools, or training for Samsung phone repairs.
Samsung phone owners might be disappointed to learn that the company’s repair partnership with Best Buy has come to an end. This change ends Best Buy’s status as an authorized service provider (ASP) for Samsung, meaning they can’t use genuine Samsung parts, tools, or training anymore.
The news initially surfaced on a Geek Squad subreddit, where employees discussed the discontinuation of the program. The Verge then confirmed the news with a Best Buy insider who shared an internal memo announcing the end of the Samsung ASP program at all locations.