Credit: Joe Maring / Android Authority
TL;DR
- Some T-Mobile customers say their plans changed after buying an iPhone via the Apple Store app.
- Reports suggest the issue occurs when linking a promo during the Apple app checkout, rather than on Apple’s website.
- Affected users say T-Mobile can restore previous plans if you contact support.
Apple’s March 4 showcase is just around the corner, and there’s a reasonable chance we might see the iPhone 17e unveiled. If you’re eyeing that or any other new iPhone and planning to buy through Apple, there’s something you may want to double-check before and after you check out.
According to The Mobile Report, some T-Mobile customers say their plans were unexpectedly changed after upgrading via the Apple Store app. These cases involve orders placed directly with Apple, where customers log in to their T-Mobile accounts during checkout to apply carrier trade-in credits or promotional pricing.