Credit: Ryan Haines / Android Authority
TL;DR
- A two-month-old Galaxy S25 Plus exploded while charging in November 2025, and the affected user reports that Samsung has now admitted liability.
- The company has reportedly agreed to cover the cost of the phone, medical bills, and cleanup, and has offered $500 per person for pain and suffering.
- We’ve verified the user’s claims, including the report from the local fire department and Samsung’s offer.
- Samsung has also shared a statement with Android Authority, stating that its analysis concluded that external force was the cause of the incident.
Update: January 23, 2025 (1:36 AM ET): Samsung has now shared an amended statement with us, attributing the incident to “external force.” Since the fire department’s investigation concluded that a thermal runaway event occurred, and per the user’s testimony, the phone was simply charging when the incident occurred, it’s unclear what the company means by referring to external force as the cause of the incident. Here’s the full, amended statement Samsung shared with us: