Credit: Joe Maring / Android Authority
TL;DR
- Verizon is offering a standard $20 credit per account following last week’s massive network outage.
- Some users report successfully negotiating much higher credits, up to $200, by contacting support.
- Users can politely request additional compensation via customer service by phone or chat.
Verizon had a major outage last week that left a large chunk of its subscribers unable to access its network for many hours across the country. Verizon’s statement said affected users would be offered account credits for the network disruption, which turned out to be a rather paltry $20 per account, regardless of the number of lines. As it turns out, several users report that they could request a higher credit for the outage and get approved for it.
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