There’s more to buying a smartphone than the spec sheet alone, as factors like build quality and the software update policy are also important considerations. However, one of the most important factors is customer support, as the last thing you want is poor service in the event of an issue.
Unfortunately, Redditor Competitive-Split584 recently outlined their horrible Google Pixel customer support experience. The user claimed that their Pixel 8 Pro developed a hardware fault related to Wi-Fi, so they contacted customer support. Google’s own system apparently showed that the device was still under warranty. The user was apparently promised an “advanced exchange,” but the ordeal is still ongoing after four weeks and 22 different customer support representatives. Agents even purportedly claimed that the user received “incorrect” information in the first place.