Credit: Ryan Haines / Android Authority
- Some Xfinity and Metro by T-Mobile customers can’t activate their new Galaxy S25 Ultra phones due to delayed system updates.
- Xfinity has reportedly informed customers that they can only activate their brand-new flagships after February 5.
- The two carriers have since issued statements to Android Authority to clarify the situation.
Update: February 4, 2025 (1:30 AM ET): Xfinity and Metro have now issued a statement clarifying the situation. And it sounds like customer service will be your best friend in both cases.