- After switching one line over to AT&T FirstNet, a customer received a shock when the family’s bill was $6,223.60
- It seems that an error on AT&T’s part caused the account to be charged $2 per MB of use, and even though it was only for one day, that was enough to rack up a huge bill.
- While the bill will likely get resolved eventually, it was due yesterday which adds to the stress of the situation.
The holidays are around the corner but unfortunately for one AT&T customer, the gift they received was a massive bill for $6,223.60. As Usual-Guava-8899 explains on Reddit, they received the bill on December 11 shortly after recently moving over one of the family’s lines to AT&T FirstNet. While the family has multiple lines and usually pays around $250 a month, they didn’t expect this, especially since the AT&T rep had previously claimed the bill would go down a few dollars with a change.
It’s pretty obvious this is an error of some kind, but what’s most frustrating is that it doesn’t seem to be something that can be instantly resolved. The customer initially contacted customer service and the supervisor and agents they spoke to couldn’t even find the high bill and instead said it was only $205. The customer could clearly see this wasn’t the case in the app, however, and so he eventually went into a brick-and-mortar location.