Credit: Rita El Khoury / Android Authority
- Some Pixel 9 Pro Fold users have reported issues getting 5G to work properly on AT&T’s network, with users limited to LTE speeds only.
- Customer service has been unable to fix the issue so far for those affected, though some were able to temporarily get 5G to work by swapping their SIM card between two devices.
- It is likely a whitelisting issue, though it remains unclear if this is something that will be easily fixed or if affected devices will need to be returned to Google.
Update, September 12, 2024 (11:30 PM ET): An AT&T spokesperson has provided us with the following statement on the issue:
The Pixel 9 Pro sold through AT&T channels supports our 5G NSA and SA networks. The Pixel 9 Pro sold directly through Google supports our 5G NSA network, with future plans for SA network support. There should be no issues with activating or operating the Pixel 9 Pro sold directly through Google on our 5G network.