- Google Photos users are running into an issue with their shared albums.
- When trying to access shared albums on desktop, they are greeted by a 500 error.
- Users are also reporting that images are still in Google Photos, but some of their shared albums are missing/inaccessible
Not millions, but billions of people rely on Google Photos to store their captured memories. As such, it would be a big problem if something went wrong with the service for whatever reason. Unfortunately, it appears that’s happening now as a number of reports are popping up about an issue preventing users from accessing old shared albums on desktop.
Multiple reports have appeared on Google’s help page, IssueTracker, and on Reddit about an issue facing Google Photos. The issue in question appears to be causing some users to run into a 500 error when attempting to access their shared albums when visiting on desktop. Even well-known tipster Evan Blass (a.k.a Evleaks) has been affected by the problem, claiming that some shared albums have gone missing or have become inaccessible.