Credit: Edgar Cervantes / Android Authority
- Many Roku users were locked out of their devices until they agreed to new dispute resolution terms.
- The new terms require users to go through a mandatory “Meet-and-Confer” process with Roku before pursuing legal action.
- Users have a 30-day window to opt out but can do so only by mailing a written notice.
Roku users across the country were met with a rude awakening this week when their TVs and streaming devices became unusable. The culprit? Roku’s firm “my way or the highway” stance, which requires users to consent to its updated dispute resolution terms — essentially holding their streaming device hostage until they do.
According to TechCrunch, the company had earlier sent out a notification email outlining changes to the terms, noting that continued use of Roku’s products or services would constitute agreement to these terms. However, users only discovered the new terms when their devices were disabled and have now taken to the Roku community forums to voice out their frustration.