Gemini comes with a major update that breaks the internet, everybody jumps on it to check it out, and after a day or two of hype, everybody goes back to using ChatGPT. The familiarity with ChatGPT trumps all the innovation Google has been making, but there’s another reason why Gemini still trails. The Gemini app simply isn’t as inviting as ChatGPT’s, which has been around longer and has a better way with people.
Google is already working on a big redesign for the Gemini app, and I have a wish list for what it needs to get right.